Call Us: 01494 538 511

Terms and Conditions

Who we are

The Distinctive Confectionery website is owned and operated by Distinctive Confectionery Limited.

Langdale House,
Foxhill Close,
High Wycombe
HP13 5BL

TEL: 01494 538511



Your Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and this email is confirmation that an order has been placed and a contract has been made between us.

Once we have reviewed your order we may e-mail you again to confirm the details of your order including an order confirmation document.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We reserve the right to cancel the contract between us under this clause, in which case all moneys will be refunded.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include pictured accessories, unless stated in the specification of the goods.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

This contract is covered by English law.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


The risk of the goods shall pass to you on delivery. All goods supplied remain the property of Distinctive Confectionery until paid for in full. In the event of non-payment for goods we will, without loss of any rights or remedy, be entitled to remove from your possession those goods belonging to us.


We reserve the right to alter any details or designs of the products illustrated without notice and while every effort is made to describe goods accurately no warranty is given as to accuracy and no responsibility will be accepted for error of description and any resulting loss.


Unless otherwise stated, quotations will be valid for 30 days.  Any quotation may be withdrawn in the event of exchange rate fluctuations significantly affecting Distinctive Confectionery’s costs, this will be advised to our customers in writing.


Approved Credit Accounts- Standard payment terms are strictly 30 days from date of invoice unless otherwise agreed in writing. However for orders over £5,000 up to £20,000 we ask for 50% on order and 50% within 30 days of final invoice date.

Amounts over £20,000 will be reviewed separately. In some instances where large amounts are involved, we ask for the full amount to be paid prior to production. Where these payment terms are not met, we reserve the right to close credit accounts. 

Non Account Customers – Payment is 70% on approval of artwork, final 30% within 15 days of delivery. Payments may be made to our accounts department by cheque or BACS.


Where an account is overdue and payment is not made by the due date, accounts will send a reminder letter asking for payment within a set period of time. If payment is not made, the matter will be handed over to our legal department. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or court proceeding. Interest will also be charged on overdue accounts where court action is taken.


All prices are subject to VAT at the current rate if applicable


Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be  charged at the prevailing rates applying at the date of such delivery.

Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g rush print charges and rush delivery charges) which will be charged to you at current commercial rates.


We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.


Claims resulting from damages, delay or partial or full loss in transit will only be considered if marked on the delivery note at the time of receipt. All complaints of unsatisfactory quality or quantity must be notified to Distinctive Confectionery in writing within 3 days of receipt of the product otherwise the goods shall be deemed to be satisfactory. You must examine all goods delivered at the time of delivery and confirm receipt. Claims in respect of non-delivery must be made in writing so as to reach us within 48 hours.


Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. Distinctive Confectionery  can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedures set out above. Nothing in these terms and conditions shall affect the right of a consumer.


A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation


Prices quoted include basic artwork costs to use the files supplied and to produce a product visual for approval. Design, typesetting and mould creation will be charged for, and subject to a separate quotation.

The PRINTER’S PROOF must be checked thoroughly and signed off, the job will not commence until we receive written approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions.

Due to the variety of materials and the imprinting processes utilised by Distinctive Confectionery and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by the client. Distinctive Confectionery will endeavour to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise.


Distinctive Confectionery will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.